StopWatch for HubSpot

As of September 2025, StopWatch for HubSpot is now compatible with all HubSpot Portals (i.e. the app no longer requires your HubSpot Portal to have access to Custom Objects)

StopWatch for HubSpot has been Certified by HubSpot since July 2024 and was named an Essential App for Customer Service in 2025.

App Demo Videos

Usage Demo
App Card & Settings
Automation
Reporting

1. Installing StopWatch for HubSpot

Installing StopWatch for HubSpot

Before you can start using StopWatch for HubSpot, you must successfully install the app within your HubSpot account. Choose one of the 2 options below to get started.

Install via the HubSpot App Marketplace

Install via direct OAuth link

The user who first installs the app in a given HubSpot Portal is the designated StopWatch for HubSpot Primary Admin. Managing additional admins is handled via user-specific app settings. If you need to update your primary admin, please submit a support request

After the installation process is complete, hopefully you will see an installation success message. If you see an error message, please wait a couple of minutes before trying again. If you see an error message again, please submit a support request. For reference, we’ve included some screenshots of the installation process below.

As part of the installation process, HubSpot will ask you to confirm within which account/portal you’d like to install the StopWatch for HubSpot app. You’ll then be prompted to allow StopWatch for HubSpot access to certain information and permissions relating to the selected HubSpot account. We only request access and permissions necessary to deliver our services. If you’d like to discuss why we need certain access or permissions, please get in touch via email: support@threadi.au

App Installation Process Screenshots

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2. Subscriptions and Nominating Users

Subscriptions & Nominating Users

Free trial ended? Create a subscription to continue enjoying access to all app features

Price Lock Promise: We never raise prices for active subscription holders. As long as your subscription is active, your price remains locked in.

Please ensure you’ve successfully installed StopWatch for HubSpot within your HubSpot account before proceeding with any steps outlined in this section.

The first time you successfully install StopWatch for HubSpot, you’ll gain access to all app features as part of our 💥 14 day free trial period 💥. Once this free trial period has ended, you’ll need to choose and confirm your StopWatch for HubSpot subscription plan.You can compare all available subscription options on our Pricing page. If you select a paid subscription, you’ll need to confirm via our third-party payment provider, Stripe. Once you’ve successfully confirmed your subscription, you can manage it via our customer portal (powered by Stripe).

Links for each subscription option are available here. Multiple currency options are available, including AUD, USD, GBP, EUR, CAD, NZD

If you’ve chosen the 🤗 Free plan, all you’ll need to do to confirm your subscription is nominate your users via our admin app settings.

Please note, there will be no chance to change or rotate users at a later date. If you need other members of your team to use the app after having already nominated your users, you’ll need to upgrade to a paid subscription.

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3. Using the StopWatch

Using the StopWatch

The StopWatch for HubSpot experience, and the quality of the data made available by the app, relies heavily on your interaction with the features made available by the app.

We recommend tracking time via the StopWatch and/or our Custom Workflow Actions only. We do not recommend creating or updating “Time Log” records manually or by any means other than interacting with the StopWatch for HubSpot App.

CRM Object Type Availability

The StopWatch is available for the following HubSpot Standard CRM Object Types:

Contact
Company
Deal
Ticket

Project
Appointment
Course
Listing
Service

, the StopWatch App Card can be made available on HubSpot Custom Object views. If you’d like to learn more about using the StopWatch App Card with Custom Objects, please feel free to make a request via our support form.

Adding StopWatch to your HubSpot CRM Views

The StopWatch App Card is hidden by default. It can be manually added to the right sidebar on:

Individual record views
Individual record preview views
Ticket Help Desk views

For example, to add the StopWatch App Card to your Contact right sidebar view:

The StopWatch CRM App Card is hidden by default. You must follow these steps in order to access it within your HubSpot CRM Views.

Navigate to HubSpot Settings

Open your HubSpot account and click the icon in the top navigation bar.

Navigate to the relevant Object Type's settings page

Use the left sidebar to navigate to Data Management > Objects > Object Type

Navigate to the relevant CRM View

Click the Record Customization tab, then find and click the relevant CRM View. If you only have 1 view, it’ll likely be called Default view.

Add 'StopWatch' to the CRM View's right sidebar

Hover over the position you’d like to add the StopWatch App Card, then click the icon. Click into the Card library tab and then search for StopWatch. If it’s not already added to the view, click Add Card.

Reposition & Save

Reposition the StopWatch App Card as desired, then click Save or Save and exit.

StopWatch CRM App Card

To track time against the CRM record you are viewing, use the ⏱️ Timer toggle visible at the top of the StopWatch App Card.When you use the StopWatch to track time against a HubSpot CRM record, the app creates/updates a “Time Log” record and associates it with you are tracking time against. You can view and navigate to your Time Log records using the right sidebar (see image below).

Quick Add

The StopWatch App Card offers the ability to Quick Add a time tracking session. This is intended to be used in the following scenarios:

Scenario	Detail
1. ‘Batch’ / ‘end-of-day’ time tracking method	For customers who prefer or need to be able to input historic time tracking sessions manually, rather than inputting time tracking sessions in real-time via the ‘Timer’ toggle.
2. Forgotten to track time spent	For customers who may have forgotten to track time via the ‘Timer’ toggle and need to be able to manually input the forgotten time tracking session.

To use this feature, simply expand the Quick Add section, input all the relevant information relating to the time tracking session you’d like to record and click ‘Submit’.

Associate Engagements NEW

Associate Engagements is a user-specific setting (disabled by default).
This feature is only available if the 1 Time Log Per Session user-specific setting is enabled. Review our App Settings section for more information.

You can associate time tracking sessions with specific HubSpot Engagements linked to the CRM record you’re viewing. The following HubSpot Engagement types are supported by this feature:

Tasks
Meetings
Calls

Simply check the Associate Engagements? checkbox in the StopWatch App Card and select the relevant Engagement record(s) you’d like the time tracking session to be associated with. This is available when tracking time manually via the timer toggle, as well as via the Quick Add feature.

This feature unlocks powerful reporting and automation capabilities by enabling you to associate Time Logs with specific .For example, build custom reports to analyse your time spent on specific Tasks, Meetings and Calls, offering deeper insights into team productivity, project allocation and process efficiency. It also facilitates advanced automation workflows that can trigger based on time tracked against particular HubSpot Engagements, streamlining your operational processes and enhancing overall performance.

This feature is not currently available within StopWatch Web UI
A maximum of 100 records per Engagement type (i.e. Tasks, Meetings, Calls) are made available for selection

Cancel a Time Tracking Session

This feature is only available if the 1 Time Log Per Session user-specific setting is enabled. Review our App Settings section for more information.

If you no longer want to submit a time tracking session after starting the StopWatch App Card timer, use the Cancel button to cancel the session. In the background, this deletes the relevant Time Log record that was created when you started the timer.

If you installed StopWatch for HubSpot prior to 1 April 2026, you may need to reauthenticate in order to gain access to this feature. To do this, simply install the app again (there’s no need to uninstall first). See the Installing StopWatch for HubSpot section for instructions.

💸 Billable Time

Flagging a time tracking session as “billable” populates a number of Time Log properties that help you keep track of “Billable Tracked Time” vs. “Total Tracked Time”.💫 Unlimited subscribers also have access to the “Billable Amount”, “Cost Amount” and “Margin Amount” Time Log properties, which are automatically populated based on billable rates set by a StopWatch for HubSpot Admin user. This is intended to support common invoicing and workforce profitability analysis use cases.

Manually Adjusting Time Logs

Auto-Correction

💫 Unlimited subscribers have access to the Auto-Correction feature. Simply update the Total Tracked Time (Minutes) and/or Billable Tracked Time (Minutes) property value on the given Time Log record manually or via a workflow. This will trigger a background process that automatically updates all other relevant tracked time property values accordingly. Please note, the great majority of these automatic updates should be visible in your HubSpot Portal within 30 minutes.

As previously mentioned, to decrease the likelihood of time tracking data quality issues for our customers, we do not recommend manually updating Time Log records. However, we understand that in some cases this may be inevitable. the tracked time data stored on an individual Time Log record, this can be achieved by following the steps below.

These steps are only relevant for 🤗 Free and 👥 Team subscription levels. 💫 Unlimited subscribers, see above Auto-Correction section.
These steps need to be followed by the HubSpot User whose time tracking data is being adjusted.
Only relevant for Time Logs created via the StopWatch CRM Card (i.e. not via our Custom Workflow Actions).
For cases where either of the Split Time Logs By Week or Split Time Logs By Day settings are enabled, these steps would need to be followed in the the Time Log represents.
For cases where the 1 Time Log Per Session setting is enabled, the steps outlined below do not apply. Please delete the relevant Time Log record and re-create it using the StopWatch App Card’s “Quick Add” feature.

Step	Instruction
1	Navigate to the relevant HubSpot CRM record (e.g. the individual Contact, Company, Deal, Ticket, Appointment, Course, Listing, Service or Project view)
2	Ensure the StopWatch Timer is not running (i.e. if it’s running, stop the Timer)
3	Navigate to the relevant Time Log record view
4	Adjust the Time Log property “Total Tracked Time (Minutes)” to align with your needs
5	Navigate back to the relevant HubSpot CRM record (from Step 1)
6	Start the StopWatch Timer and wait for the confirmation message
7	Stop the StopWatch timer

By initiating a new Time Log “Session”, this effectively resets all Total Tracked Time property values stored on the given Time Log record, using the property as a calculation “anchor”.The screen-recording below demonstrates an example where someone has accidentally left a StopWatch Timer on for over a week. In the example, the total tracked time data stored on the relevant Time Log is updated to 60 minutes. Notice how all other “Total Tracked Time” properties automatically update once the StopWatch timer is started and stopped.

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4. Time Logs

Time Logs

As part of the installation process, StopWatch for HubSpot creates an App Object within your HubSpot account, called Time Logs.

Time Log Variations

Depending on your specific combination of StopWatch for HubSpot account and user-specific settings, the aggregation of and data contained within your Time Logs may vary. Expand the following sections for explanations of how Time Logs can vary depending on your settings:

Show 1 Time Log Per Session

1 Time Log Per Session

Enabling this setting can unlock powerful Time Log segmentation capabilities

“1 Time Log Per Session” is an optional, user-specific setting. It is disabled by default and available only to 👥 Team and 💫 Unlimited subscribers.

Each submitted time tracking session results in 1 Time Log Record (i.e. no Time Log aggregation). This unlocks powerful segmentation capabilities by enabling users to set custom Time Log Titles, Categories and Descriptions.

Show Default

Default

By default, when time is tracked against a HubSpot CRM record via the StopWatch App Card, information about this tracked time is stored on an associated “Time Log” record. If you use only the StopWatch App Card for creating and managing Time Log records (as is recommended), there should exist in your HubSpot account 1 Time Log record per unique combination of the following variables:

Object Type (e.g. CONTACT)
Object/Record ID (e.g. 1234567890)
HubSpot User ID (e.g. 12345)
Example: CONTACT_1234567890_12345

These variables are used to construct Time Log record titles, for example CONTACT_1234567890_12345 (where CONTACT is the object type of the record that time is being tracked against, 1234567890 is the relevant Contact record ID and 12345 is the HubSpot user ID of the person tracking the time).

Show Split By Week OR Month

Split By Week / Split By Month

“Split Time Logs By Week” and “Split Time Logs By Month” are optional, user-specific settings. They are both disabled by default.

For any period of time where either of the optional, user-specific Split By Week or Split By Month app settings are enabled, there should exist in your HubSpot account 1 Time Log record per unique combination of the following variables:

Default

Object Type (e.g. CONTACT)
Object/Record ID (e.g. 1234567890)
HubSpot User ID (e.g. 12345)
Example: CONTACT_1234567890_12345

Split By Week

Year (e.g. 2025)
Week Number (e.g. 50)
Example: CONTACT_1234567890_12345_2025_50

Split By Month

Year/Month (e.g. 202504)
Example: CONTACT_1234567890_12345_202504

Time Log Record View

Each Time Log record contains , reflecting a summary of all relevant time tracking sessions, with respect to the . This data is visible in the left sidebar on the Time Log record view (see image below). The display of these properties can be customised within your HubSpot account settings.

Information relating to each individual time tracking “session” can be viewed as within the activity timeline of the relevant Time Log record (see image below).

These Notes are standard HubSpot Engagement records, of “Note” type. They are automatically generated by StopWatch for HubSpot based on interaction with the StopWatch App Card and/or Custom Workflow Actions.

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5. Web UI

Web UI

This feature is only available to our 💫 Unlimited subscribers. Information about our subscription options is available on our Pricing page.
To use this feature, specific users must first be nominated by a StopWatch for HubSpot admin. Admins can manage their Web UI Users via the admin app settings.

Our Web UI allows your team to track time against HubSpot CRM records, without needing to log into HubSpot.This is particularly useful for team members who aren’t always at their desk, but still need to track their time. It’s available via any web browser, so you can even track time on your phone.

To access this feature, you’ll need to login here (a link is sent to the supplied email address). You can also get there via the “Web Login” button on our app homepage.Once you’re in, follow the prompts to find the HubSpot CRM record you’re wanting to track time against, and then submit your time tracking session.

6. Suppress Time Log Ownership Notifications

Suppress Time Log Ownership Notifications

Each Time Log record created via interaction with the StopWatch App Card is automatically assigned a HubSpot “Owner”, reflecting the HubSpot user who is tracking the time. This is also the case for Time Logs created via the app’s Custom Workflow Actions that are not designated as Workflow-Managed.The inclusion of this feature within StopWatch for HubSpot is designed to allow for more powerful reporting and automation when working with Time Log records.

Among other benefits, record ownership of Time Logs allows for:

Dynamic filtering within reports, and
Subsequent record ownership assignment within workflows

By default, if a record of is assigned an Owner, the relevant HubSpot user is sent an email notification, alerting them to their ownership of the record.This email notification can be managed by users within HubSpot’s settings:

Navigate to HubSpot Settings

Open your HubSpot account and click the icon in the top navigation bar.

Navigate to User-Specific Notifications

Via the left sidebar, navigate to ‘Your Preferences’ > ‘Notifications’

Find 'Custom Objects' and Disable the Notification

Locate ‘Custom Objects’ in the centre panel within the ‘Email & Desktop’ tab. Disable the email notification relating to ‘Custom object assigned to you’.

Unfortunately, this notification can only be managed collectively across all custom objects within a HubSpot account (i.e. it’s not possible to manage this notification granularly, per custom object type). Rather than turning them off in HubSpot, alternatively you could consider configuring your email inbox filters / settings to more selectively “hide” or “delete” these notification emails.

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7. Reporting and Automation

Reporting & Automation

HubSpot Custom Reports and Workflows are restricted to certain HubSpot subscription levels. Please review the previously linked HubSpot Knowledge Base Articles to confirm whether you have access to these features.

Once you have collected some time tracking data in your HubSpot account (in the format of Time Log records), you’re likely going to want to extract some value from it.

Custom Reports

You can use your Time Logs as you would any other CRM object type within your HubSpot account. With your Time Logs as the centrepiece, we recommend creating or updating your existing HubSpot reports/dashboards to better understand how your team is collectively spending their time across Deals, Contact, Companies, Tickets, Appointments, Courses, Listings, Services and/or Projects.To help get the ball rolling, below are a couple of screenshots of example HubSpot reports leveraging data made available by StopWatch for HubSpot.

Automation Workflows

Custom Workflow Actions

This feature is available to 💫 Unlimited subscribers only

💫 Unlimited subscribers have access to 3 custom workflow actions provided by StopWatch for HubSpot. There’s a daily usage cap of 1,000 custom workflow action requests . Any requests made over this usage cap will be rejected by the app.The great majority of requests will be processed within 5 minutes of being received. If you require more requests per day or faster processing times, please submit a support request.

Title	Availability	Detail
Start Timer	Public	This custom workflow action starts a StopWatch for HubSpot Timer, relevant to the record enrolled in the given workflow. The “Start Timer” action includes an option to tag a Time Log as being ‘Workflow-Managed’. As a general rule, you should use this feature when the time being tracked does not directly relate to the Owner of the given CRM record.
Stop Timer	Public	This custom workflow action stops a StopWatch for HubSpot Timer, relevant to the record enrolled in the given workflow. If you’ve tagged the corresponding “Start Timer” action as being ‘Workflow-Managed’, be sure to use the exact same tag within the “Stop Timer” action. Failure to do so could lead to errors relating to the app not being able to find the corresponding Time Log. The “Stop Timer” action also includes an option to exclude out of office hours, with configurable settings including the ability to specify your timezone and the start/end hours of your standard work day. This allows for the support of common sales and service time tracking use cases involving the analysis of how long CRM records spend in a given stage/status, excluding out of office hours.
Stop Timer on Existing Time Log	Upon Request	[Time Log-based Workflows Only] This custom workflow action stops the StopWatch for HubSpot Timer directly on the Time Log enrolled in the given workflow. As this requires a unique CRM Object Type identifier, this feature is made available on a case-by-case basis. If you’d like access, please submit a support request

These custom workflow actions come with settings that offer far greater time tracking flexibility, in comparison to using the StopWatch App Card feature alone. For example, it’s possible to configure workflows that track the time an individual record spends within a given object stage (e.g. Deal Stage, Contact Lifecycle Stage, Ticket Status, Listing Stage, Service Stage), excluding out of office hours.

To learn more about how to use your Time Logs in HubSpot’s custom reporting and automation tools, please review the previously linked HubSpot Knowledge Base Articles.

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8. App Settings

App Settings

StopWatch for HubSpot comes with a number of settings, configurable from within HubSpot.

User-Specific Settings

By default, user-specific settings can be configured by anyone with App Marketplace Access permissions.

Admins can edit the settings of all users
Non-admins can only edit their own user-specific settings

Admins can control which non-admins are able to adjust user-specific settings via the Lockdown User Settings feature.

Account-Specific Settings

Only admins can edit the account-specific settings.
To access StopWatch for HubSpot settings:

Navigate to HubSpot Settings

Open your HubSpot account and click the icon in the top navigation bar.

Navigate to Connected Apps

Via the left sidebar, navigate to Account Management > Integrations > Connected Apps

Find & Click 'StopWatch'

From the list of apps connected to your HubSpot account, find and click StopWatch. Then click through to the Settings tab.

Admin Settings
User Settings
Time Log Categories
Billable Rates

Please refer to the below table for an explanation of all the account-specific settings available within the “Admin Settings” tab.

Setting	Default	Description
Nominated Users	Primary Admin	Only visible to our 🤗 Free subscribers. A list of up to 3 nominated users with access to app features. User rotation is not supported. Once you successfully nominate 3 users, you will not be able to make further changes.
Web UI Users	None	Only available to our 💫 Unlimited subscribers. A list of nominated users with access to our Web UI feature.
StopWatch API Key	None	Manage your StopWatch API authentication token. Only available to our 💫 Unlimited subscribers and only visible to Primary Admins.
Lockdown User Settings	OFF	If enabled, prevents non-admins from modifying their own user-specific settings.
Lockdown User Settings Exceptions	None	Indicates which users should be exempt from the ‘Lockdown User Settings’ restriction (described above). This gives specific non-admins the ability to modify their own user-specific settings, while preventing all other non-admins from doing so. Only available if ‘Lockdown User Settings’ is enabled.
Auto Start Override	OFF	When enabled, the Auto Start Timer feature is engaged whenever a user loads a CRM record view containing the StopWatch App Card, provided the timer was last stopped more than 1 minute ago. This removes the default requirement for a prior time tracking session to have been logged against the given CRM record. This makes it possible to use the Auto Start Timer and 1 Time Log Per Session features concurrently.

Please refer to the below table for an explanation of all the user-specific settings available within the “User Settings” tab.

Setting	Default	Description
Admin User	OFF	Visible to admins only If enabled, this user is assigned admin privileges. Only existing admins can assign/remove admin privileges to/from other users. The cannot have their admin privileges removed within the app settings. To change the Primary Admin user, please submit a support request.
1 Time Log Per Session	OFF	If enabled, each time tracking session is represented as its own Time Log record. Enables users to specify custom Time Log ‘Titles’, ‘Categories’ and ‘Descriptions’, unlocking powerful segmentation capabilities for your time tracking data. Also enables analysis relating to .
Associate Engagements Option	OFF	Only available if the 1 Time Log Per Session setting is enabled. Enables the selective association between Time Logs and one or more related HubSpot Engagements (e.g. Tasks, Meetings and Calls). This makes it possible to create custom reports displaying time tracked against Engagements.
Split Time Logs By Week	OFF	Allows for time tracked via the StopWatch App Card and Workflow Actions to be segmented by the week of a given year. This is useful for reporting and automation use cases where tracked time needs to be segmented by individual weeks of a given year (e.g. ‘Last week’).
Split Time Logs By Month	OFF	Allows for time tracked via the StopWatch App Card and Workflow Actions to be segmented by “Month + Year”. This is useful for reporting and automation use cases where tracked time needs to be segmented by month/year combination (e.g. March 2026).
Auto Start Timer	OFF	If enabled, starts the timer automatically when an individual HubSpot CRM record view is loaded, assuming all of the following conditions are met: 1. The “StopWatch” App Card is present on the given record view. 2. You’ve already tracked time against the given HubSpot CRM record (excl. 1 Time Log Per Session records). The first time tracking session per record (and per period, if you’ve enabled either “Split By Week” or “Split By Month”) must be submitted manually. This condition can be bypassed via the Auto Start Override adming setting. 3. Timer last stopped >1 minute ago. This is to avoid unintentionally restarting the timer soon after having stopped it. This requirement does not apply if you have enabled both the 1 Time Log Per Session user setting and Auto Start Override admin setting.
Billable By Default	OFF	If enabled, all time tracking sessions are flagged as billable by default. If the user has the ‘Billable Time Option’ enabled (see below), they can manually override the billable status for each individual time tracking session.
Billable Time Option	OFF	Allows for time tracked via the StopWatch App Card to be segmented into the groups “Billable” and “Total”. This is particularly useful for reporting and automating use cases where tracked time needs to be segmented as “Billable”, “Total” or “Non-Billable” (i.e. “Total” minus “Billable”).
Round Up Time Tracking Sessions	Disabled	Allows for time tracked via the StopWatch App Card to be rounded up to the nearest 1, 5, 6, 15, 30 or 60 minute interval.
Quick Add Session Increments	Default	Configure the duration increments available when submitting a ‘Quick Add’ time tracking session (in ‘Simple’ submission mode).
Show ‘Team Summary Data’ Section	OFF	If enabled, the aggregated time tracked by all team members and other useful summary data is displayed in the StopWatch App Card (relevant to the CRM record being viewed).
Show ‘Quick Add’ Feature	ON	Controls whether the ‘Quick Add’ feature is displayed within the StopWatch App Card.

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9. Uninstall App

Uninstall App

If you need to uninstall the app from your HubSpot account, this can be performed via HubSpot’s Connected Apps settings page.

Navigate to HubSpot Settings

Open your HubSpot account and click the icon in the top navigation bar.

Navigate to Connected Apps

Via the left sidebar, navigate to Account Management > Integrations > Connected Apps

Find 'StopWatch' and click 'Actions''

From the list of apps connected to your HubSpot account, find StopWatch and click the Actions dropdown button. Then click Uninstall.

Once the app is uninstalled, your HubSpot account would no longer be connected to the StopWatch for HubSpot app. As such, you would no longer be able to use any StopWatch for HubSpot features. However, any existing will remain stored within your HubSpot account.Additionally, any existing HubSpot Workflows leveraging will be flagged with a Changes needed (or similar) alert. Please note, any such workflow executions occurring after the app has been uninstalled will result in error.StopWatch for HubSpot features and associated data are contained entirely within HubSpot. As such, uninstalling the app is the only action required by you to effectively disconnect your HubSpot account from the app. If you have any questions regarding the disconnection of your HubSpot account with the app, please feel free to submit a support request.

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StopWatch for HubSpot is created and managed by Thread Integrations, a small Australian business providing expert system integration, software development & analytics services.

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StopWatch API

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